Functional Spec

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(New page: ==Requirements== * explain service/help * communicate phone number * take user registration * user login * view/edit user profile ** name, (local) knowledge ** communicate karma rating * b...)
 
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[[Category: Directionless Enquiries]]
 
[[Category: Directionless Enquiries]]
==Requirements==
+
=Requirements=
* explain service/help
+
 
 +
==Application==
 +
 
 +
===Making a call===
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* Is number registered?
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** identify user, record karma
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* If unregistered,
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** flag to agent?
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** send text message?
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** block number for future calls until registered
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* What is their karma?
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** If bad karma, hang up and send text message
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 +
 
 +
 
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===Taking a call==
 +
 
 +
===Web Site===
 
* communicate phone number
 
* communicate phone number
* take user registration
+
* explain service/help
 +
* accept user registration
 
* user login
 
* user login
 
* view/edit user profile
 
* view/edit user profile
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* explain legalese
 
* explain legalese
  
===Mobile devices===
+
===Web Site Mobile devices===
 
* make call from mobile device via website
 
* make call from mobile device via website
 
* find karma rating
 
* find karma rating
 +
* report agent karma
  
 
==User registration==
 
==User registration==
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==Explaining the service
+
==Explaining the service==

Revision as of 18:03, 21 November 2007

Contents

Requirements

Application

Making a call

  • Is number registered?
    • identify user, record karma
  • If unregistered,
    • flag to agent?
    • send text message?
    • block number for future calls until registered
  • What is their karma?
    • If bad karma, hang up and send text message


=Taking a call

Web Site

  • communicate phone number
  • explain service/help
  • accept user registration
  • user login
  • view/edit user profile
    • name, (local) knowledge
    • communicate karma rating
  • browse and view other users
  • explain legalese

Web Site Mobile devices

  • make call from mobile device via website
  • find karma rating
  • report agent karma

User registration

Making a call from a mobile device via website

Explaining the service

Personal tools
Namespaces
Variants
Actions
Toolbox