Functional Spec

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Line 13: Line 13:
 
* What is their karma?
 
* What is their karma?
 
** If bad karma, hang up and send text message
 
** If bad karma, hang up and send text message
 +
* flag twat
  
 +
===Taking a call===
 +
* Agents get called
 +
** sees caller id as directionless
 +
* skills, knowledge search on user base
 +
** find expert user
 +
** transfer call
 +
** add user to conference call
 +
* flag twat
  
  
===Taking a call==
+
==Web Site==
 
+
===Web Site===
+
 
* communicate phone number
 
* communicate phone number
 
* explain service/help
 
* explain service/help
Line 33: Line 40:
 
* find karma rating
 
* find karma rating
 
* report agent karma
 
* report agent karma
 
==User registration==
 
 
==Making a call from a mobile device via website==
 
 
 
==Explaining the service==
 

Revision as of 18:15, 21 November 2007

Contents

Requirements

Application

Making a call

  • Is number registered?
    • identify user, record karma
  • If unregistered,
    • flag to agent?
    • send text message?
    • block number for future calls until registered
  • What is their karma?
    • If bad karma, hang up and send text message
  • flag twat

Taking a call

  • Agents get called
    • sees caller id as directionless
  • skills, knowledge search on user base
    • find expert user
    • transfer call
    • add user to conference call
  • flag twat


Web Site

  • communicate phone number
  • explain service/help
  • accept user registration
  • user login
  • view/edit user profile
    • name, (local) knowledge
    • communicate karma rating
  • browse and view other users
  • explain legalese

Web Site Mobile devices

  • make call from mobile device via website
  • find karma rating
  • report agent karma
Personal tools
Namespaces
Variants
Actions
Toolbox