Functional Spec

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(Making a call)
Line 6: Line 6:
 
===Making a call===
 
===Making a call===
 
* Is number registered?
 
* Is number registered?
** identify user, record karma
+
** identify user
 +
** record karma
 
* If unregistered,  
 
* If unregistered,  
 
** flag to agent?  
 
** flag to agent?  

Revision as of 19:13, 21 November 2007

Contents

Requirements

Application

Making a call

  • Is number registered?
    • identify user
    • record karma
  • If unregistered,
    • flag to agent?
    • send text message?
    • block number for future calls until registered
  • What is their karma?
    • If bad karma, hang up and send text message
  • flag twat

Taking a call

  • Agents get called
    • sees caller id as directionless
  • skills, knowledge search on user base
    • find expert user
    • transfer call
    • add user to conference call
  • flag twat


Web Site

  • communicate phone number
  • explain service/help
  • accept user registration
  • user login
  • view/edit user profile
    • name, (local) knowledge
    • communicate karma rating
  • browse and view other users
  • explain legalese

Web Site Mobile devices

  • make call from mobile device via website
  • find karma rating
  • report agent karma
Personal tools
Namespaces
Variants
Actions
Toolbox